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Akshara Learning

Refund & Cancellation Policy

Last updated: 25 October 2026

This policy explains when a course-fee payment made through Akshara Learning can be cancelled or refunded, and how long it takes. It forms part of our Terms & Conditions.

1. Cancelling before you pay

You can cancel an online payment at any time before you complete it, simply by closing HDFC Bank’s payment page. Nothing is charged. An unfinished payment is closed automatically after 30 minutes, once HDFC Bank confirms that no payment was made against it.

Once a payment has been completed it cannot be cancelled from your account. The sections below explain what happens next.

2. Failed payments where money was deducted

Occasionally a payment fails but the amount is still deducted by your bank. A failed payment is never counted towards your fee, and the deducted amount is returned automatically by your bank or HDFC Bank, usually within 5–7 working days.

If you have not received it after that, contact us with the date, time and amount of the payment, as shown on the Payments page of the Student Portal, and we will follow it up with HDFC Bank.

3. Duplicate or incorrect charges

If you are charged more than once for the same payment, or charged an amount different from the one you confirmed, tell us and we will refund the extra amount in full to your original payment method once we have verified it.

4. Payments made at your centre

A payment made at your training centre’s counter (cash, UPI, card machine, bank transfer or cheque) is recorded by the centre against your enrolment and receipted. If a counter payment is missing or recorded wrongly, raise it with your centre first; if it is not resolved, contact us.

5. How to request a refund

Email us from your registered email address with:

  • your registered mobile number;
  • the date, amount and, for a successful payment, the receipt number, as shown on the Payments page;
  • for a debit you cannot see there, the transaction reference from your bank statement;
  • a short description of the problem.

We acknowledge requests within 2 working days. Approved refunds are issued to your original payment method within 5–7 working days of approval; the time for it to appear on your statement then depends on your bank.

6. Contact and grievances

If you are not satisfied with how your request was handled, contact our Grievance Officer:

Grievance Officer
Krishna Reddy Veliminati
Address
3-112/8/6, Bheem Reddy Nagar,Boduppal, Ghatkesar,Hyderabad - 500092, Telangana